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• Configure common station options such as call forwarding, dial and answer modes, and more.
• TAPI-based connection to any station in the system through the OfficeServ Link CTI gateway.
- Access is granted by purchasing OfficeServ Communicator seats for OfficeServ Link License
• Interface to the OfficeServ Messenger application for chat and collaboration with other users.
- Access is granted by purchasing PC User seats for your OfficeServ Messenger License.
2. Softphone Mode
• Ideal for telecommuters and road warriors.
• Process internal and external calls as if you were in the office with a software IP phone that has much
of the functionality of a physical IP station (for more information refer to OfficeServ Communicator
User Guide).
• If you have a webcam installed you gain video calling capability when talking to other users running
OfficeServ Softphone, OfficeServ Communicator’s Softphone or UCPhone mode, or users who have
a webcam installed on their SMT-i5243 station.
• Record audio and video calls to your PC for later reference (files cannot be exported).
• Dial from, and screen pop to, Microsoft Outlook, an LDAP directory, an internal Communicator
phonebook, or a DDE-compatible database.
• Connect directly to the OfficeServ 7000 Series system as a fully functional software IP phone.
- Access is granted by purchasing OfficeServ Softphone seats for your OfficeServ 7000 Series
Service License.
• Interface to the OfficeServ Messenger application for chat and collaboration with other users.
- Access is granted by purchasing PC User seats for your OfficeServ Messenger License.
3. UCPhone Mode
• Specifically designed for users with SMT Series IP stations.
• If you have a webcam installed you gain video calling capability when talking to other users running
OfficeServ Softphone, OfficeServ Communicator’s Softphone or UCPhone mode, or users who have
a webcam installed on their SMT-i5243 station.
• Synchronize your station phonebook with your OfficeServ Communicator phonebook, your
Microsoft Outlook contacts list, or an LDAP directory.
• Upload and download background images and ringtones to the SMT-i5243 station.
• Dial from, and screen pop to, Microsoft Outlook, an LDAP directory, an internal Communicator
phonebook, or a DDE-compatible database.
• Configure common station options such as call forwarding, dial and answer modes, and more.
• Record audio and video calls to your PC for later reference (files cannot be exported).
• Connect directly to the OfficeServ 7000 Series system as a fully functional software IP phone.
- Access is granted by purchasing OfficeServ Communicator seats for your OfficeServ 7000
Series Service License.
• Interface to the OfficeServ Messenger application for chat and collaboration with other users.
- Access is granted by purchasing PC User seats for your OfficeServ Messenger License.
OfficeServ™ Messenger
The OfficeServ Messenger is a Windows® based server application that provides chatting, white-boarding, file
sharing, and other collaborative functions to users. All file transfer activities are logged to the server so that
user activity can be archived or reviewed. The Messenger includes a web-based administration panel that
allows a supervisor to manage user accounts and user groups, as well as to send broadcast messages and
view Messenger activity logs. The OfficeServ Messenger software connects to the OfficeServ 7000 Series of
systems through the OfficeServ Link V3 gateway, but rather than licensing through the OfficeServ Link the
OfficeServ Messenger carries its own license. This allows you to implement the Messenger software without
the need to disrupt other CTI applications.
Users connect to the OfficeServ Messenger through the OfficeServ Communicator application. Upon connec-
tion the Communicator provides a Messenger Contacts interface dedicated to the following OfficeServ
Messenger functions:
4.14
- OfficeServ 1
- TABLE OF CONTENTS 3
- 4 BUSINESS FEATURE PACKAGE 4
- 5 GENERAL USER INFORMATION 4
- Convergence: One Solution 5
- PART 1. SYSTEM OVERVIEW 5
- BENEFITS 6
- 1.2 SIZE AND CONFIGURATION 7
- 1.2.1 CABINET LAYOUT 7
- Virtual Cabinet Slots 8
- 1.2.2 SYSTEM CAPACITIES 9
- License 11
- (4DLM + 4DLM + 4TRM) 11
- PART 2. HARDWARE DESCRIPTIONS 13
- 2.2.2 MEDIA CARD 14
- 2.4 DAUGHTERBOARD MODULES 15
- 2.3 INTERFACE CARDS 15
- 4SWM (DATA MODULE) 16
- HARDWARE CAPACITIES 18
- MAXIMUM AOM CAPACITY 18
- 2.6 STATION EQUIPMENT 19
- 2.6.2 iDCS SERIES EQUIPMENT 21
- 2.6.3 DCS SERIES KEYSETS 23
- SMT-i3105 (see Figure 2–16) 24
- SMT-i5210 (see Figure 2–17) 24
- SMT-i5230 (see Figure 2–18) 24
- SMT-i5243 (see Figure 2–19) 25
- SMT-i5264 (see Figure 2–20) 25
- 2.6.6 OfficeServ™ Wireless 27
- Feature Highlights 28
- 2.6.7 SIP DEVICES 29
- PART 3. SPECIFICATIONS 30
- 3.5 RINGS AND TONES 31
- 3.5.1 RING CYCLES 31
- 3.3 ENVIRONMENTAL LIMITS 31
- 3.4 CABLE REQUIREMENTS 31
- 3.5.1a SYSTEM RING CYCLES 31
- 3.5.2 RING 32
- 3.5.3 SYSTEM TONES 32
- 3.6 KEYSET LED INDICATIONS 32
- SYSTEM FEATURES 34
- ACCOUNT CODE ENTRY 36
- ACCOUNT CODE KEY 36
- ACCOUNT CODE KEY – ONE TOUCH 36
- Voluntary 37
- CALL CENTER 39
- EMBEDDED REPORTING PACKAGE 40
- OFFICESERV DATAVIEW 40
- CALL COSTING 41
- CALL FORWARDING 41
- CALL HOLD 42
- CALL PARK AND PAGE 42
- CALL PICKUP 42
- CALL RECORDING 43
- CALL WAITING/CAMP-ON 43
- CALLER ID FEATURES 43
- Caller ID 45
- OfficeServ™ Messenger 47
- CONFERENCE 48
- CONFERENCE GROUP 48
- CUSTOMER SET RELOCATION 48
- DATA SECURITY 48
- DID/DDI Call Limits 49
- DISA SECURITY 50
- DISTINCTIVE RINGING 50
- DOOR PHONES 50
- EXECUTIVE BARGE-IN (OVERRIDE) 50
- Primary Rate Interface (PRI) 52
- MOBILITY SOLUTION 54
- MULTIPLE LANGUAGE SUPPORT 54
- MUSIC ON HOLD—FLEXIBLE 54
- MUSIC ON HOLD – SOURCES 54
- NETWORKING 55
- OfficeServ™ CONNECT 57
- OPERATOR GROUP 57
- Operator 58
- Station Group 58
- Time Based Routing - Plans 59
- Automatic / Manual 59
- Holiday Schedule 59
- RING OVER PAGE 60
- SECRETARY POOLING 60
- SINGLE LINE CONNECTIONS 60
- SIP SERVICES 60
- SPEED DIAL NUMBERS 61
- SPEED DIAL BY DIRECTORY 61
- STATION HUNT GROUPS 61
- STATION PAIR 61
- Special Code Table 62
- VIRTUAL EXTENSIONS 64
- VOICE MAIL 64
- WALKING CLASS OF SERVICE 65
- STATION FEATURES 66
- SMT-i5264 IP 64 BUTTON MODULE 67
- TRI-COLORED LIGHTS 72
- RINGING PREFERENCE 72
- SPEAKERPHONE 72
- STATION LOCK 72
- TERMINAL STATUS INDICATOR 72
- VOLUME SETTINGS 73
- WALL-MOUNTABLE KEYSETS 73
- DISPLAY FEATURES 74
- CALLING PARTY NAME 75
- Call Screen 77
- Agent Screen 77
- SAMPLE DISPLAYS 78
- SAMPLE CALLER ID 79
- SAMPLE UCD DISPLAYS 80
- AUTO ATTENDANT FEATURES 81
- DESCRIPTIONS 81
- SYSTEM ACTIVITY REPORTS 83
- TRANSFER DIRECT TO MAILBOX 83
- VOICE PROMPT PROGRAMMING 83
- WEB PROGRAMMING 83
- VOICE MAIL FEATURES 84
- VOICE PROMPTED PROGRAMMING 89
- UNIFIED VOICEMAIL 89
- 4.6 SAMPLE SMDR PRINTOUT 90
- (WITHOUT CALLER ID) 90
- 4.7 SAMPLE SMDR PRINTOUT 91
- (WITH CALLER ID/ANI NUMBER) 91
- 4.9 UCD CALL STATISTICS 93
- LONGEST QUEUE TIME TODAY 94
- LONGEST QUEUE TIME NOW 94
- 4.10 UCD AGENT STATISTICS 95
- 4.11 SAMPLE TRAFFIC REPORT 96
- 4.12 TRAFFIC REPORT OVERVIEW 97
- 5.2 FCC REQUIREMENTS 101
- 5.4 MUSIC ON HOLD WARNING 103
- 5.5 DISA WARNING 103
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