Combi 7100 Series Especificaciones Pagina 46
- Pagina / 104
- Tabla de contenidos
- MARCADORES
Valorado. / 5. Basado en revisión del cliente
COMPUTER TELEPHONY INTEGRATION (CTI)
Computer Telephone Integration (CTI) allows integration between the OfficeServ 7100 and a personal com-
puter (PC) on a local area network (LAN). Caller ID service is required for TAPI inbound call applications that
use the CID information to display computer records in conjunction with the presentation of the call to the
station on the OfficeServ 7100.
OfficeServ™ Link
Samsung’s proprietary CTI Server Application that manages all call control functions between the OfficeServ
7100 Main Processor and all OfficeServ™ CTI Applications.
OfficeServ™ DataView
OfficeServ DataView is a web enabled Call Center and system traffic reporting package. The DataView appli-
cation provides live connection status and features usage statistics as well as a wide variety of detailed his-
torical reports. The DataView application server runs on Microsoft IIS web server software, which is included
in Windows 2000, XP Professional, 2003, 2008, and Windows 7.
OfficeServ™ EasySet
OfficeServ EasySet is a web enabled application that allows keyset customization from virtually any location.
The EasySet application server runs on Microsoft IIS web server software, which is included with Windows
2000, XP Professional, 2003, 2008, and Windows 7.
OfficeServ™ Call
OfficeServ Call is a call manager application with support for contact management, inbound screen pop, out-
bound dialing via the desktop, scheduling, and call logging, as well as providing access to some digital tele-
phone facility programming. OfficeServ Call is a client server based application that supports both an end-
user (GUI) interface and industry standards such as TAPI. The client application has support for a wide range
of operating systems including Windows 2000 and Windows XP.
OfficeServ™ Operator
OfficeServ Operator is a PC-based attendant console that works in conjunction with either a TDM or IP Keyset.
OfficeServ Operator can support up to 20 OfficeServ Operators Consoles simultaneously.
OfficeServ™ Softphone—See OfficeServ™ Communicator Softphone Mode
OfficeServ Operator is a PC-based attendant console that works in conjunction with either a TDM or IP Keyset.
OfficeServ Operator can support up to 20 OfficeServ Operators Consoles simultaneously.
OfficeServ™ Communicator
The OfficeServ Communicator is a Windows® based client application that provides call control features,
screen pops from an internal or external database, and more. The OfficeServ Communicator provides you
access to all the power of the OfficeServ 7000 Series system features in a sleek, easy to use interface. Users
can set the Communicator to run in one of three modes:
1. Deskphone Mode
• Ideal for users with digital stations or IP stations.
• Dial from, and screen pop to, Microsoft Outlook, an LDAP directory, an internal Communicator
phonebook, or a DDE-compatible database.
4.13
- OfficeServ 1
- TABLE OF CONTENTS 3
- 4 BUSINESS FEATURE PACKAGE 4
- 5 GENERAL USER INFORMATION 4
- Convergence: One Solution 5
- PART 1. SYSTEM OVERVIEW 5
- BENEFITS 6
- 1.2 SIZE AND CONFIGURATION 7
- 1.2.1 CABINET LAYOUT 7
- Virtual Cabinet Slots 8
- 1.2.2 SYSTEM CAPACITIES 9
- License 11
- (4DLM + 4DLM + 4TRM) 11
- PART 2. HARDWARE DESCRIPTIONS 13
- 2.2.2 MEDIA CARD 14
- 2.4 DAUGHTERBOARD MODULES 15
- 2.3 INTERFACE CARDS 15
- 4SWM (DATA MODULE) 16
- HARDWARE CAPACITIES 18
- MAXIMUM AOM CAPACITY 18
- 2.6 STATION EQUIPMENT 19
- 2.6.2 iDCS SERIES EQUIPMENT 21
- 2.6.3 DCS SERIES KEYSETS 23
- SMT-i3105 (see Figure 2–16) 24
- SMT-i5210 (see Figure 2–17) 24
- SMT-i5230 (see Figure 2–18) 24
- SMT-i5243 (see Figure 2–19) 25
- SMT-i5264 (see Figure 2–20) 25
- 2.6.6 OfficeServ™ Wireless 27
- Feature Highlights 28
- 2.6.7 SIP DEVICES 29
- PART 3. SPECIFICATIONS 30
- 3.5 RINGS AND TONES 31
- 3.5.1 RING CYCLES 31
- 3.3 ENVIRONMENTAL LIMITS 31
- 3.4 CABLE REQUIREMENTS 31
- 3.5.1a SYSTEM RING CYCLES 31
- 3.5.2 RING 32
- 3.5.3 SYSTEM TONES 32
- 3.6 KEYSET LED INDICATIONS 32
- SYSTEM FEATURES 34
- ACCOUNT CODE ENTRY 36
- ACCOUNT CODE KEY 36
- ACCOUNT CODE KEY – ONE TOUCH 36
- Voluntary 37
- CALL CENTER 39
- EMBEDDED REPORTING PACKAGE 40
- OFFICESERV DATAVIEW 40
- CALL COSTING 41
- CALL FORWARDING 41
- CALL HOLD 42
- CALL PARK AND PAGE 42
- CALL PICKUP 42
- CALL RECORDING 43
- CALL WAITING/CAMP-ON 43
- CALLER ID FEATURES 43
- Caller ID 45
- OfficeServ™ Messenger 47
- CONFERENCE 48
- CONFERENCE GROUP 48
- CUSTOMER SET RELOCATION 48
- DATA SECURITY 48
- DID/DDI Call Limits 49
- DISA SECURITY 50
- DISTINCTIVE RINGING 50
- DOOR PHONES 50
- EXECUTIVE BARGE-IN (OVERRIDE) 50
- Primary Rate Interface (PRI) 52
- MOBILITY SOLUTION 54
- MULTIPLE LANGUAGE SUPPORT 54
- MUSIC ON HOLD—FLEXIBLE 54
- MUSIC ON HOLD – SOURCES 54
- NETWORKING 55
- OfficeServ™ CONNECT 57
- OPERATOR GROUP 57
- Operator 58
- Station Group 58
- Time Based Routing - Plans 59
- Automatic / Manual 59
- Holiday Schedule 59
- RING OVER PAGE 60
- SECRETARY POOLING 60
- SINGLE LINE CONNECTIONS 60
- SIP SERVICES 60
- SPEED DIAL NUMBERS 61
- SPEED DIAL BY DIRECTORY 61
- STATION HUNT GROUPS 61
- STATION PAIR 61
- Special Code Table 62
- VIRTUAL EXTENSIONS 64
- VOICE MAIL 64
- WALKING CLASS OF SERVICE 65
- STATION FEATURES 66
- SMT-i5264 IP 64 BUTTON MODULE 67
- TRI-COLORED LIGHTS 72
- RINGING PREFERENCE 72
- SPEAKERPHONE 72
- STATION LOCK 72
- TERMINAL STATUS INDICATOR 72
- VOLUME SETTINGS 73
- WALL-MOUNTABLE KEYSETS 73
- DISPLAY FEATURES 74
- CALLING PARTY NAME 75
- Call Screen 77
- Agent Screen 77
- SAMPLE DISPLAYS 78
- SAMPLE CALLER ID 79
- SAMPLE UCD DISPLAYS 80
- AUTO ATTENDANT FEATURES 81
- DESCRIPTIONS 81
- SYSTEM ACTIVITY REPORTS 83
- TRANSFER DIRECT TO MAILBOX 83
- VOICE PROMPT PROGRAMMING 83
- WEB PROGRAMMING 83
- VOICE MAIL FEATURES 84
- VOICE PROMPTED PROGRAMMING 89
- UNIFIED VOICEMAIL 89
- 4.6 SAMPLE SMDR PRINTOUT 90
- (WITHOUT CALLER ID) 90
- 4.7 SAMPLE SMDR PRINTOUT 91
- (WITH CALLER ID/ANI NUMBER) 91
- 4.9 UCD CALL STATISTICS 93
- LONGEST QUEUE TIME TODAY 94
- LONGEST QUEUE TIME NOW 94
- 4.10 UCD AGENT STATISTICS 95
- 4.11 SAMPLE TRAFFIC REPORT 96
- 4.12 TRAFFIC REPORT OVERVIEW 97
- 5.2 FCC REQUIREMENTS 101
- 5.4 MUSIC ON HOLD WARNING 103
- 5.5 DISA WARNING 103
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