Combi 7100 Series Especificaciones descargar pdf (Pagina 46)

COMPUTER TELEPHONY INTEGRATION (CTI)

Computer Telephone Integration (CTI) allows integration between the OfficeServ 7100 and a personal com-

puter (PC) on a local area network (LAN). Caller ID service is required for TAPI inbound call applications that

use the CID information to display computer records in conjunction with the presentation of the call to the

station on the OfficeServ 7100.

OfficeServ™ Link

Samsung’s proprietary CTI Server Application that manages all call control functions between the OfficeServ

7100 Main Processor and all OfficeServ™ CTI Applications.

OfficeServ™ DataView

OfficeServ DataView is a web enabled Call Center and system traffic reporting package. The DataView appli-

cation provides live connection status and features usage statistics as well as a wide variety of detailed his-

torical reports. The DataView application server runs on Microsoft IIS web server software, which is included

in Windows 2000, XP Professional, 2003, 2008, and Windows 7.

OfficeServ™ EasySet

OfficeServ EasySet is a web enabled application that allows keyset customization from virtually any location.

The EasySet application server runs on Microsoft IIS web server software, which is included with Windows

2000, XP Professional, 2003, 2008, and Windows 7.

OfficeServ™ Call

OfficeServ Call is a call manager application with support for contact management, inbound screen pop, out-

bound dialing via the desktop, scheduling, and call logging, as well as providing access to some digital tele-

phone facility programming. OfficeServ Call is a client server based application that supports both an end-

user (GUI) interface and industry standards such as TAPI. The client application has support for a wide range

of operating systems including Windows 2000 and Windows XP.

OfficeServ™ Operator

OfficeServ Operator is a PC-based attendant console that works in conjunction with either a TDM or IP Keyset.

OfficeServ Operator can support up to 20 OfficeServ Operators Consoles simultaneously.

OfficeServ™ Softphone—See OfficeServ™ Communicator Softphone Mode

OfficeServ Operator is a PC-based attendant console that works in conjunction with either a TDM or IP Keyset.

OfficeServ Operator can support up to 20 OfficeServ Operators Consoles simultaneously.

OfficeServ™ Communicator

The OfficeServ Communicator is a Windows® based client application that provides call control features,

screen pops from an internal or external database, and more. The OfficeServ Communicator provides you

access to all the power of the OfficeServ 7000 Series system features in a sleek, easy to use interface. Users

can set the Communicator to run in one of three modes:

1. Deskphone Mode

• Ideal for users with digital stations or IP stations.

• Dial from, and screen pop to, Microsoft Outlook, an LDAP directory, an internal Communicator

phonebook, or a DDE-compatible database.

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Combi 7100 Series Especificaciones Pagina 46